Overview Of Disaster Recovery And Business Continuity Plans
Disclosure
MissionSquare Retirement is committed to
protecting the assets of our customers and being prepared to
quickly recover and resume operations in the event of a
significant business interruption. We have always regarded this
as an obligation to our customers and have allocated resources
to ensure our ability to meet this commitment. These
capabilities are designed to:
- Provide for the complete recovery of our technology
infrastructure and data.
- Consider the impact of various types of potential
interruptions and prepare an appropriate strategy for
each.
- Enable MissionSquare Retirement to continue to perform our critical business
functions and minimize the impact to our customers.
The goal of our Disaster Recovery Plan is to be able to
recover and resume business operations within 24 hours after the
onset of a situation that warrants a disaster declaration. To
accomplish this we have:
- Detailed plans for every division across our corporation
that identify specific actions to be taken, personnel
requirements to meet those actions, and other resources
necessary to restore critical processes and resume
business operations. Keep in mind that the ability to
conduct trading and other transactional activity is
dependent on the stock market being open and the
availability of telecommunications to perform the trade.
- Contracted with a national information availability
provider for alternative workspace for our personnel,
network infrastructure and telecommunications
infrastructure, in the event that our facility is
unusable because of an incident. This enables MissionSquare Retirement to
respond to your inquiries and provide information
regarding your accounts during an incident.
- Established processes for the backup of data. Complete
copies of production data are backed up at the
completion of a daily processing cycle and are stored
offsite at multiple secure locations. For critical data,
backups are sent periodically throughout the day to a
remote server. In addition, information required by
regulatory agencies is archived and stored offsite at
secure locations.
- Tested the effectiveness of our Disaster Recovery Plan
to ensure that we have the ability to continue to
operate in the event of an incident. Semi-annual
exercises are conducted, with active annual participation of
over 20% of MissionSquare Retirement employees, to test the recovery of
the network infrastructure and the functionality of all
critical applications and processes.
If you have any questions about this plan or MissionSquare Retirement,
please contact an Investor Services
Representative at 1-800-669-7400.
