Secure Login Help Page

This page provides information about accessing your account online; the purpose of a secure login is to ensure that only authorized users can enter and use Account Access.

Login Process

New Account Access users

  • If you have not yet established a user ID and password should click here to register now for online access.
  • An email address is required to access your account online; for your security, we provide electronic notifications via email when transactions are submitted on your account.

Current Account Access users

  • Go to the login page, enter your user ID in the User ID box, and click on the orange "Login" button.
  • You will then see the security image you have previously chosen and a password box. If your have not asked us to remember this device, you will also see one of your security questions.
  • Enter your password in the box next to "Password" and if asked enter the answer to your security question in the box under the question.
  • Click on the "Login" button.
  • If you have not already provided an email address to ICMA-RC or if we have a different email address across multiple accounts, we will display your current email address on file and ask that you update it accordingly.
  • We will also display your mailing address to verify what we have on file.
  • Once you have entered all required information and clicked on the "Login" button, you will be successfully logged into Account Access allowing you to review your account information and securely conduct transactions at your convenience!.

Tips and Reminders about Accessing Your Account

User ID

  • Your User ID is not case sensitive
  • Your User ID must be between 6-32 characters
  • Our site requires the following characteristics:
    • Letters (any combination of A-Z and/or a-z)
    • And numbers (0-9) or only the following special characters: *, @, _, - or .


  • Your Password is case sensitive and must meet the following criteria:
    • Must be 8-24 characters in length
    • Must use A-Z, a-z, 0-9 and special characters (.,*,@,_,-)
    • Must contain 3 of the following:
      • 1 lower case character
      • 1 upper case character
      • 1 number
      • 1 special character (.,*,@,_,-)
    • Cannot equal your user ID

Security Questions

  • If asked, you must enter the security answer in the exact format it was originally created.
  • After answering your security question, ICMA-RC will allow you to skip this step on trusted devices of your choice.
  • Trusted devices are registered with an encrypted cookie; if you delete the cookies on a trusted device this means you will be asked a security question when accessing your account from that same device.
  • If you are having difficulty with your security answers, you can click here to reset all of your login information under the "Forgot User ID and Password" tab.

Security Image

  • If your image does not appear or is not the one you selected, do not enter your password or security answer and instead click here to re-enter your User ID.

Login Resources

  • If you are having difficulty logging into your account, click here to reset your login information.
  • If you are getting a message that your account is locked, please select the link displayed to Unlock yourself.
  • For additional help information, click here to access our Help Video on Creating an ID and other resources.
  • Please review our Site Requirements and Security link for additional information on the use of cookies and the Internet Browsers we support to optimize your online experience.